Shipping & Returns

OTGbaby 60-DAY CONFIDENCE GUARANTEE

All OTGbaby Diaper Changing Backpacks come with our 60-Day Confidence Guarantee. In the unlikely event that you’re not 100% satisfied with the performance of the product, please contact customer service for a return authorization and full refund.

OTGbaby.com accepts returns & exchanges purchased at OTGbaby.com and received within 60 days from date of receipt on items that are unused, unworn and have their original tags attached. Items purchased at retail stores or alternate online retailers must follow those respective returns & exchanges policies and may not be returned to OTGbaby.com.

Once your item is reviewed and found to adhere to our return requirements, your refund will be processed. Refund can take between 10-14 business days after item is received to be processed. If your item is found to not be eligible for return, we will notify you.

Our 60-Day Confidence Guarantee only applies to OTGbaby Diaper Changing Backpacks purchased on OTGbaby.com on or after December 1, 2019 and does not apply to stroller straps, gift cards or other accessories.

FINAL SALE OR CLEARANCE SALE do not qualify for our 60-Day Confidence Guarantee.

Return to: 

OTGbaby
Attn: Brett
Return order # (your 4 digit customer vendor order number here)
12615 Tribunal Lane
Potomac, MD, 20854

For all shipping questions, please contact returns@OTGbaby.com for a replacement to be provided. 

LOST, MISPLACED OR STOLEN ITEMS
OTGbaby is not responsible for lost or stolen items when shipped to a residence. 

EXCHANGES
Some restrictions apply. Please follow same procedures as above (RETURNS). There are NO returns or EXCHANGES on FINAL SALE OR CLEARANCE SALE items.

FINAL SALE & CLEARANCE SALE ITEMS
Final sale or clearance items may not be returned or exchanged at OTGbaby.com.

INTERNATIONAL SALES, SHIPPING AND RETURNS/EXCHANGES
International shipping is currently available WORLDWIDE for all OTGbaby products.

We do not offer returns or exchanges on International (Orders outside the Continental United States) purchases.

All inquiries regarding your international order should be directed to info@OTGbaby.com

For any questions, comments or concerns regarding RETURNS OR EXCHANGES please email returns@OTGbaby.com